Shipping Info


Kiwa Dive is based in, and ships from, Auckland, New Zealand

DUTY AND IMPORT COSTS 

ALL international orders are shipped on a DDU (Delivered, Duties Unpaid) basis. Incurring import / border charges and associated tax charges can happen with any international online purchase. The thresholds and relative charges are determined by your destination country, and the contents and value of the consignment. You may be required to pay these prior to receiving your order. Charges of this nature are the responsibility of the receiver.

Kiwa Dive will not be liable for these under any circumstances. If the charges of a held shipment are refused the shipment will be abandoned and you will not be refunded.

 

Tracking

You will receive a tracking number via email when your order is shipped (it should be within 48 business hours). If you did not receive one, check your junk email or email us for this. Please keep an eye on your tracking. Kiwa Dive is not responsible if you miss your delivery and do not pick it up from your local postal agent. 

IMPORTANT INFORMATION

  • We are unable to change a shipping address once the package has been picked up by the courier.

  • Kiwa Dive is not responsible, nor in control of shipment/transit delays once the item is in the hands of the courier. Customs clearance and weather delays are the most common and can affect the transit time outlined at shipping. If you need your order by a certain date, we may be able to offer express shipping at an additional charge.

  • If a consignment is undeliverable at destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the consignment will be abandoned at destination, and you will not be refunded any part of your order.

  • In the event of a redirection due to situations aforementioned, any additional shipping fees will be charged to the receiver.

  • Any claims for missing or undelivered parcels must be submitted to us via email with your full name and order number to info@kiwadive.co.nz within 50 days of placing your order. We are unable to lodge an investigation with the post outside of this time frame and your order cannot be refunded or replaced.

 

Shipping Guide

Kiwa Dive is proud to use NZ post & DHL Express to deliver our products to you, no matter where you are in the world. Our strategic relationships with these shipping companies allow us to get your products to you in the quickest and safest manner possible. 

           

New Zealand

Kiwa Dive offers $5.00 flat rate delivery NZ Wide. Orders are dispatched same or following day of purchase (excludes Saturday and Sunday) and we aim for delivery to take approximately between 1 - 5 business days.

 

                             

                              Australia

Kiwa Dive offers $9.99 FLAT RATE SHIPPING for all our Australian customers on orders above $50 NZD. Orders under $50 NZD incur a shipping fee of NZD $16.50. Orders can take 7-14 business days to be delivered to Australia, but please note we have no control over the shipping provider delays. All your orders are dispatched from our warehouse within 24 business hours (unless stated). If you need your order in a certain time frame, please choose the Express Delivery option which we offer at checkout.

                              

                             International 

We do ship WORLDWIDE! Both Standard Shipping and Express. Standard Shipping can take ~5 - 30 Business days to be delivered, depending on your location and proximity to a major city. If your country is not listed on the checkout page, please get in touch so we can provide you with shipping options as these are all entered manually and we may not have shipped to your country yet :)