Shipping Info
Any possible taxes and duties applicable to your order may be applied by your country's customs upon entry, these fees are the sole responsibility of the customer. It is best to check your countries import law prior to purchase to see if you will incur any fees before receiving an unexpected bill.
Tracking
You will receive a tracking number via email when your order is shipped (it should be within 48 business hours). If you did not receive one, check your junk email or email us for this. Please keep an eye on your tracking, as we are not responsible if you miss your delivery and do not pick it up from your local postal agent, and the order is sent back to us.
Shipping Guide
Kiwa Dive is proud to use NZ post & DHL Express to deliver our products to you, no matter where you are in the world. Our strategic relationships with these shipping companies allow us to get your products to you in the quickest and safest manner possible. Signature on delivery is available for an additional shipping fee.
New Zealand
Kiwa Dive offers $5.00 flat rate delivery NZ Wide. Orders are dispatched same or following day of purchase (excludes Saturday and Sunday) and we aim for delivery to take approximately between 1 - 5 business days.
Australia
Kiwa Dive
offers $9.99 FLAT RATE SHIPPING for all our Australian customers on orders above $50 NZD. Orders under $50 NZD incur a shipping fee of NZD $16.50. Orders can take 7-14 business days to be delivered to Australia, but please note we have no control over the shipping provider delays. All your orders are dispatched from our warehouse within 24 hours. If you need your order in a certain time frame please choose the Express Delivery option which we offer at checkout.
International
We do ship WORLDWIDE! Both Standard Shipping and Express. Standard Shipping can take 2 - 4 weeks days to be delivered, depending on your location and proximity to a major city. If your country is not listed on the checkout page please get in touch so we can provide you with shipping options as these are all entered manually and we may not have shipped to your country yet :)
Please note: We endeavour to dispatch orders within 24 hours, during business days. Once your goods are dispatched and on their way to you, you will receive a shipping notification via email with your tracking information.
Unfortunately, we have no control over shipping delays with postal providers, so please check your tracking number and follow up with your national post provider before contacting us about a significant delay. We do not have time to chase up all standard post orders and we do not know when your order will arrive any more than you know. Choose express shipping if you are concerned about the delay time.